Privacy Policy

1. Scope and Application

This Privacy Policy explains how personal data collected within the scope of the services offered through the website www.syorell.com by Sanitrum Biyoteknoloji San. ve Tic. A.Ş., operating under the Syorell brand, is processed and protected, and sets out users’ rights. The Policy has been prepared taking into account the Turkish Personal Data Protection Law No. 6698 (KVKK) and the relevant provisions of the European Union General Data Protection Regulation (GDPR).

This policy applies to everyone who visits the Syorell website, fills in the contact form or subscribes to the Syorell Letter. Product sales on syorell.com ended on 9 November 2026. Syorell products are sold on Trendyol, and any order, payment and delivery data relating to those purchases is subject to Trendyol’s privacy policy.

2. Data Collected and Collection Methods

2.1. Data Provided Directly

Your first name, surname and email address are collected when you use the contact form or subscribe to the newsletter.

2.2. Automatically Collected Data

When you visit our site, technical data on browser type, IP address, page visit duration and click behaviour is collected through cookie technologies and similar tracking tools. Detailed information on cookie use can be found in our Cookie Policy.

2.3. Skin Quiz (Product Finder)

The Skin Quiz on our site is a simple product finder that runs entirely in your browser. Your answers are used only at that moment to show you product recommendations; they are not sent to our servers, stored or shared with third parties.

3. Purposes of Data Use

The personal data collected is used for the following purposes:

• Responding to enquiries, questions and collaboration requests
• Fulfilling legal obligations (tax, accounting, etc.)
• Sending the Syorell Letter and announcements by email, subject to your consent to electronic commercial communications (ETK)

4. Transfers Abroad

Your personal data is, as a rule, stored in Türkiye. However, limited technical data may be transferred abroad in connection with certain services used in our site’s technical infrastructure (content delivery network, analytics tools). Such transfers are carried out in accordance with Article 9 of the KVKK (Turkish Personal Data Protection Law No. 6698) and the regulations of the Personal Data Protection Board, on the basis of standard contractual clauses and only to the extent necessary for the purpose.

5. Data Security

Syorell applies industry-standard technical and administrative measures to keep your personal data secure. These measures include SSL/TLS encryption, access control policies, regular security audits and the principle of data minimisation.

6. Cookies and Tracking Technologies

Our site uses strictly necessary cookies, analytics cookies and marketing cookies. For all cookies other than strictly necessary ones, you can manage consent through your browser settings and our cookie preference centre on the site. Disabling cookies may affect some site functions.

7. Sharing Data with Third Parties

Your personal data is not sold to third parties for commercial purposes. It is shared only where strictly necessary to provide the service (hosting, email and infrastructure services) and with authorised public bodies when legally required. A data processing agreement is signed with all data processors in accordance with Article 12 of the KVKK.

8. Your Rights and How to Exercise Them

To exercise your rights under Article 11 of the KVKK (Turkish Personal Data Protection Law No. 6698), you can apply in writing to our KEP (registered electronic mail) address [email protected] or by registered post with return receipt. Your request will be answered within 30 days after identity verification. Your right to lodge a complaint with the Personal Data Protection Board is reserved.

9. Policy Updates

This policy may be updated in line with legal regulations or changes to our services. Significant changes will be announced by email or a site notice. You can always find the current policy at www.syorell.com/gizlilik-politikasi.