KVKK Privacy Notice
Under Turkish Law No. 6698 on the Protection of Personal Data.
Identity of the Data Controller
- Trade Name
- Sanitrum Biyoteknoloji San. ve Tic. A.Ş. (the “Syorell” brand)
- Address
- Gedelek Mah. Açmalar Mevkii San. Sit. 13. Blok No:1, 16825 Orhangazi, Bursa, Türkiye
- Tax No.
- 7440488781
- KEP (Registered Electronic Mail) Address
- [email protected]
- [email protected]
- Phone
- +90 224 586 0103
This Privacy Notice has been prepared for visitors to www.syorell.com by Sanitrum Biyoteknoloji San. ve Tic. A.Ş., which operates the Syorell brand, under Article 10 of Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform. Product sales through syorell.com ended on 9 November 2026. Syorell products are sold on Trendyol, and order, payment and delivery data in that context are covered by Trendyol’s own privacy notices.
2. Personal Data We Process and Why
When you visit our site and contact us, we process the following personal data:
2.1. Contact Details
The name, surname and email address you share through the contact form, by email or by subscribing to the Syorell Letter (newsletter) are processed for the following purposes:
- Responding to your questions, suggestions, complaints and partnership requests
- If you consent to commercial electronic messages, sending you the Syorell Letter and news about new products and content
- Meeting our legal obligations under the applicable legislation and providing information to the competent authorities
2.2. Security and Usage Data
Your IP address, browser information and cookie data are processed to keep the site secure and to compile visit statistics. Details are in our Cookie Policy. Skin Quiz answers are processed only in your browser and are never sent to us.
3. Legal Grounds for Processing
Your personal data are processed on the legal grounds of compliance with a legal obligation (Art. 5/2-ç), the legitimate interest of the data controller (Art. 5/2-f) and, where required, your explicit consent (Art. 5/1).
4. Transfer of Personal Data
Your personal data may be transferred, within the framework of Articles 8 and 9 of the KVKK, to the Turkish Revenue Administration and other competent public authorities to meet legal obligations, and to service providers for technical infrastructure and email delivery. Limited technical data relating to some services in our site’s infrastructure (content delivery network, analytics) may be transferred abroad on the basis of standard contractual clauses under Article 9 of the KVKK.
5. Retention Period
Contact requests are kept for the periods set by the applicable legislation after the request is resolved. Newsletter data are processed until you unsubscribe. Membership and order records created while syorell.com was selling products are kept for the statutory periods under the Turkish Commercial Code and the Tax Procedure Law, and deleted at the end of those periods.
6. Your Rights (KVKK Art. 11)
Under Article 11 of the KVKK, you have the right to:
- Find out whether your personal data are processed
- Request information about the processing if they are
- Learn the purpose of processing and whether the data are used for that purpose
- Know the third parties in Türkiye or abroad to whom the data are transferred
- Request correction if the data are incomplete or inaccurate
- Request deletion or destruction under the conditions set out in Article 7 of the KVKK
- Request that these actions be notified to the third parties to whom the data were transferred
- Object to any outcome against you that results solely from automated analysis
- Claim compensation if you suffer damage from unlawful processing
- Withdraw your consent at any time for processing based on it
To exercise your rights, you can apply in writing to our registered electronic mail (KEP) address [email protected]. Your request will be resolved within 30 days.