Frequently Asked Questions

If you cannot find your answer here, write to us at [email protected].

Buying

Where can I buy Syorell products?

Syorell products are sold on our Trendyol store. This site introduces our products, our story and our R&D work; products cannot be bought directly here.

Where can I see price, shipping and promotion details?

Current prices, offers and delivery details are on the product pages on Trendyol. The “Buy on Trendyol” button on each of our product pages takes you straight to that product.

Who handles orders, returns and invoices?

For orders placed through Trendyol, order tracking, returns and the right of withdrawal follow Trendyol's terms. For any product issue, you can reach us via Trendyol store messages or at [email protected].

What happened to my syorell.com membership and my İz Puan?

Sales via syorell.com ended as of 9 November 2026; membership and the İz Puan programme also closed on that date. For any issue, you can write to [email protected].

Products & Safety

Are the products vegan and cruelty-free?

Yes. Syorell products are vegan and approved by Cruelty Free International (Leaping Bunny); they are not tested on animals.

Can babies use the products?

Our SPF 30 for babies is suitable from 6 months of age. We recommend checking the product label before use.

Where are the products made?

Our products are made at our ISO 9001:2015 certified facility in Orhangazi, Bursa.